India’s largest IT services company Tata Consultancy Services (TCS) has been selected by Vodafone Idea to transform its business support system through an AI-driven and future-ready platform, according to a release on Thursday.
The five-year engagement will help the telecom service provider unlock new capabilities in customer experience by deploying a platform focused on intelligence, automation, personalisation and accelerated launch of new products and services.
“Tata Consultancy Services…has partnered with Vodafone Idea to transform their business support system through an AI-driven and future ready platform,” the release said but did not give the size of the deal.
The transformation will be anchored on TCS’ flagship products, TCS HOBS and TCS TwinX.
“TCS HOBS will provide the digital backbone for business support systems, driving agility, stability, and seamless integration across customer touchpoints. TCS TwinX will complement this with AI/ML-powered intelligence and scenari
